If your computer is really old, it might be time to replace it. That connects with usb too, so make sure your ports are working on the other equipment. One thing to consider-buy an inexpensive SD card reader and an sd card to use to transfer files. You must be in a location that can access their Whispernet. Kindles have their own wireless and don't use yours. You must have a wireless network according to their support site. You do not have the system requirements for it. If those work the problem is not your computer. Plug something else into the usb ports-keyboard, mouse,thumb drive, etc. And your computer is well out of warranty so it is useless to contact Dell about this even if your usb ports are not working. You would be throwing money away by asking Dell to solve this. That sounds like you can log into your acct at Barnes & Noble using your computer, download what you want to your computer and copy to your reader or to an SD card to use in the reader. Much easier!įrom the pandigital site: Q: How do I add media to My Library? A: You can download media from Barnes & Noble, import media from your SD card, or copy media files from your computer. I have a Kindle and it has its own wireless connection to the Internet. It should be listed as a drive under My Computer. Turn the reader on and see if the computer sees it by opening Windows Explorer. When you connect to the computer, make sure the computer is ON and the reader is fully charged. That way you would have Internet access and download directly to your reader. Your reader is supposed to have its own wireless network adapter that you should be able to connect to your wireless router without connecting to a computer. I'm surprised that the pandigital support people couldn't help you. The manual is not available to non users. We are just users like you who try to help other users. Sorry I was not familiar with pandigital.
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